Service Ambassador

 Job Title: Service Ambassador (22.5 Hours)

Company: Virgin Active South Africa (Pty) Ltd

Location: Richards Bay

Job Type: Permanent

Salary: Market related

Job Description

Virgin Active South Africa is looking for a Service Ambassador to deliver an exceptional in-club member experience. This role focuses on engaging members across reception, exercise areas, studios, swimming facilities, and lounge spaces, while supporting member retention through daily interaction and excellent service.

The Service Ambassador plays a key role in ensuring members feel welcomed, supported, and motivated both in-club and through Virgin Active’s digital platforms.

Key Responsibilities

Front of House Duties

  • Manage access control into the facility

  • Provide information to members, prospective members, and staff

  • Ensure a positive member experience from entry to exit

  • Adhere to operational standards and administrative procedures

Member Engagement

  • Deliver excellent customer service to achieve member satisfaction targets

  • Encourage digital engagement with Virgin Active platforms

  • Promote personalised fitness and digital exercise offerings

  • Build strong member relationships and resolve queries or complaints

  • Support fitness initiatives and events to increase member retention

Floor Experience

  • Promote safe exercise practices

  • Ensure adherence to club rules and safety protocols

  • Maintain cleanliness and standards on the exercise floor

Training and Development

  • Participate in ongoing training and self-development activities

Minimum Requirements

  • Grade 12 / Senior Certificate or NQF Level 4 equivalent

  • Successful completion of Reception Academy

  • Minimum 12 months experience in a face-to-face customer service role

  • Good understanding of digital platforms

  • Knowledge of Virgin Active exercise experiences

  • Understanding of customer journey and service standards

  • Ability to resolve member queries professionally

  • People-centred and passionate about fitness

Additional Skills and Attributes

  • Adaptability in a fast-paced environment

  • Strong communication and interpersonal skills

  • Problem-solving and conflict resolution skills

  • Ability to work independently and take ownership

  • Trustworthiness and high ethical standards

  • First Aid Level 1 certificate (advantage)

  • Wellness knowledge beyond the health club environment (advantage)

How to Apply

Apply online through Virgin Active South Africa using the reference number:
167261

Closing Date

Applications close 27 January 2026.

Disclaimer

This job opportunity is shared for informational purposes only. Applicants are advised to verify all details directly with the employer before applying.

Comments

Post a Comment

Popular posts from this blog

Legal Advisor - East Rand

Job Title:  Legal Advisor Company:  Multinational Manufacturer (Recruitment handled by Dante Personnel) Location:  East Rand, Gauteng Job Type:  Permanent Salary:  R50,000+ per month Job Description A leading multinational manufacturing company is seeking an experienced Legal Advisor to join its established legal team. The successful candidate will be responsible for providing legal support across commercial operations, managing legal risk, and handling compliance and litigation matters. Minimum Requirements LLB Degree Admitted Attorney of the High Court Minimum of 5 years post-admission legal experience Strong background in commercial law Ability to draft contracts independently Knowledge of South African commercial law Exposure to international legal frameworks Experience in litigation management, compliance, and legal risk How to Apply Apply online via  Dante Personnel  by visiting: www.dantesa.co.za Search using the reference:  ERD011126/JL-ER...
Read more

Facilities Manager

Job Title:  Facilities Manager Company:  Student Accommodation Provider (Recruitment handled by Black Tie Recruit) Location:  Durban Job Type:  Permanent Salary:  R14,000 – R16,000 per month Job Description A student accommodation residence in Durban is seeking an experienced Facilities Manager to oversee daily operations, maintenance, security, and compliance within the residence. The role requires strong leadership, organisation, and the ability to manage staff, contractors, and student-related issues effectively. The Facilities Manager will be responsible for ensuring the residence is well maintained, compliant, and operates smoothly at all times. Key Responsibilities Operations and Maintenance Oversee the quality and timelines of maintenance work Supervise the Maintenance, Security, and Cleaning Supervisors Ensure buildings and facilities are well maintained and compliant Manage procurement, obtain and verify quotes, and prepare requisitions Collect material...
Read more

Commercial Stock Controller

Job Title:   Job Title:  Commercial Stock Controller Company:  Boutique Safari Lodge (Recruitment handled by Dante Personnel) Location:  Graskop, Mpumalanga Job Type:  Permanent Salary:  R9,000 – R10,000 CTC + Accommodation Job Description A well-established boutique safari lodge in Mpumalanga is seeking a detail-oriented Commercial Stock Controller. The role involves managing inventory, ensuring efficient stock control, and supporting smooth lodge operations. The ideal candidate will help maintain proper stock levels, assist with reporting, and ensure compliance with food safety and hygiene standards. Key Responsibilities Manage inventory and maintain accurate stock records Use stock control systems or inventory software to monitor stock Ensure compliance with food safety and hygiene standards Support day-to-day lodge operations through effective stock management Assist in reporting and reconciliations related to inventory Candidate Requirements Matric cer...
Read more